MANAGED HELPDESK
Technology should empower your team, not frustrate them. Our helpdesk isn't just a support center—it's your team's technology partner, ensuring they can work efficiently and confidently with the tools they need. GET IN TOUCHSupport That Empowers
We understand that every minute of downtime impacts your business. Our helpdesk provides rapid, knowledgeable support that keeps your team productive and focused on what matters—growing your business.
Multi-Channel Support Excellence
Meeting your team where they are:
- Phone support with live answer
- Email ticket submission
- Web portal access
- Emergency after-hours support
Response Time Commitment
Clear, reliable response times for every situation:
- Critical issues: 60-minute response
- High priority: 120-minute response
- Normal priority: 8-hour response
- Low priority: 16-hour response
- Project requests: Same-day acknowledgment
Beyond Break-Fix
Proactive User Enablement
We help your team grow and succeed:
- New employee onboarding
- Software training sessions
- Best practices education
- Productivity tool training
- Security awareness education
- Knowledge base access
GET IN TOUCH
Call us: 833-CEG-9701
or 833-234-9701
NAPA
855 Bordeaux Way, Suite 120
Napa, CA, 94558
Hours
Mon - Fri | 8:30am-5:30pm